Refund policy
📦 Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- Item must be in the same condition received
- Product must be no more than 1/4 used
- Must be in original packaging
- Proof of purchase (receipt/order confirmation) is required
📩 How to Start a Return
To initiate a return, contact us at:
📧 info@dcbeards.com
Once your return is approved, you will receive:
- A return shipping label
- Instructions on how and where to send your item
Return Address:
1255 N. Hamilton Rd, Ste 1044
Gahanna, OH 43230
⚠️ Items sent back without prior approval will not be accepted.
⚠️ Damages & Issues
Please inspect your order upon delivery. If your item is:
- Defective
- Damaged
- Incorrect
Contact us immediately at info@dcbeards.com, so we can make it right.
🚫 Non-Returnable Items
Due to the nature of our products, certain items cannot be returned, including:
- Personal care products (opened/used beyond policy)
- Sale items
- Gift cards
🔄 Exchanges
To ensure you receive your desired product quickly:
- Submit a return request
- Once approved, place a new order for the desired item
🌍 EU Customers (14-Day Cooling-Off Period)
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must be:
- Unused
- In original packaging
- Accompanied by proof of purchase
💳 Refunds
Once your return is received and inspected:
- You’ll be notified of approval status
- Approved refunds will be issued to your original payment method within 10 business days
⏳ Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since approval, contact us at:
📧 info@dcbeards.com
👑 D Cope Elite Standard
We’re committed to delivering premium grooming products and a customer experience that matches. If there’s ever an issue, we’ll work to resolve the issue, excellence is the standard.